Support
Something not working, or a question about your account?
Write to the address below. We are at design-partner stage, so the reply comes from the person who builds the product, not a ticket queue.
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Account and sign-in
Trouble signing in, an invitation that did not arrive, or a change to who has access.
- The email address on the account
- What you see when it fails
Something is broken
A page that will not load, a tool that returns the wrong result, or an export that fails.
- The page address
- What you expected and what happened
- A screenshot, if you can
A question about IFRS S2 or the product
Where a paragraph applies, what the product covers, or how a free tool reached its answer. For a question about your own entity, the specialist form asks the four things we need.
Security or privacy
A suspected vulnerability or a request about your personal data. Put "Security" or "Privacy" in the subject line. What we do, and where the guarantee stops, is on the Trust page.
Answered already
You may not need to write at all.
The questions we are asked most →
What the product does and does not do →
The five free tools →